If you have changed your mind or picked the wrong sized frame, we are happy to exchange frames within 30 days of delivery for store credit*. If any of the protective film is removed from pieces of the frame, a restocking fee of 30% per frame will be applied. A 30% restocking fee will also be applied if the item is damaged in transit from insufficient packing material. Buyer is responsible for return shipping.
*Returns and exchanges only available for US-based customers.
To avoid an exchange restocking fee, line up your comic book / art print with the inner frame to ensure correct fit before peeling the protective film.
If there is an error on our end (such as pieces missing, misaligned, etc.) – notify us as soon as possible and we will get the part out to you. If applicable, we will send you a return label for the wrong piece.
If you received an item that was damaged in transit, please send an email to info@crafticomics.com and we will replace the damaged pieces as soon as possible.
For insurance reasons, we ask that in the email you include pictures of the following:
- Each broken piece(s)
- Packing material
- Inside of the box
- Outside of the box
- Shipping label
